RMA #'s SPEED CUSTOMER SERVICE

Jim Sullens

It's more than a number, it's the key to great AUTOTEST service. James Sullens, Customer Service Manager for AUTOTEST, would like to request that all customers call (210) 661-8661 prior to sending materials requiring service. During the call, a Return Materials Authorization (RMA) number will be assigned to the shipment. This number should then be clearly written on the carton so that when it arrives at AUTOTEST, it won't be a "surprise" package. When we complete the service work, we'll return the shipment using the same number. If a customer wishes to call and check on service progress, the RMA number is once again the key.

AUTOTEST wants to process and complete your service work in a most timely manner - an RMA number helps everyone concerned.

For assistance from Customer Service email:

Jim Sullens

Customer Service Manager

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10.18.2007