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Chuck Cowey
An
AUTOTEST
advertisement, featuring the smiling image of one of our Field Services Representatives,
states "Chuck Cowey Spent The Weekend Away From His Family and He's Proud Of It!
That's Because Chuck Was Helping an Autotest Customer On His Time, Not the
Customer's."
Chuck did spend the weekend away from home and not for the first time. Fortunately, AUTOTEST customers don't have problems often. But when something does go wrong, our people are ready to help customers minimize their downtime, even at the expense of their personal time.
We recognize that when you get down to the bottom line, all Automatic Test Equipment does essentially the same thing. Of course, we believe our tester does it better and more reliably at the most reasonable price. But the most critical factor to our customers can be how quickly the vendor responds when their operation is threatened by a shutdown. By committing to a 24 hour turnaround on critical components and by making our field services available 7 days a week on short notice, AUTOTEST provides that extra level of insurance that keeps our customers operating.
At AUTOTEST, Service is more than just a business requirement. It receives the same planning, care and attention as any other product we sell and stand behind. While all companies have a "service policy," AUTOTEST strives to make their "Service Product" truly outrageous.
Copyright © 1995 - 2003, Autotest Company, All Rights Reserved.